For the 12th consecutive year, Sauder Woodworking Co. has earned a Center of Excellence certification for its customer support contact center.
The Center of Excellence distinction goes to contact centers based on best-practice metrics drawn from objective and quantitative data that Benchmark Portal researchers audit and validate, Sauder noted.
Benchmark Portal awards the Center of Excellence designation to customer service call centers that rank in the top 10% of such operations surveyed, Sauder stated. It judges centers based on superior performance, in terms of cost-related and quality-related metrics compared with industry peers.
“It is an honor to receive the Center of Excellence certification for a dozen years in a row,” said Jacqueline Schnitkey, Sauder director of consumer services. “At Sauder, we are committed to delivering the best customer service within our industry and continuing to surprise and delight customers with unmatched quality and service. We are extremely proud of our staff members and their ongoing commitment to providing the ultimate in customer service.”
Kevin Sauder, company president and CEO, added, “It is important to make sure the customers have a positive experience from the time they purchase our furniture through the moment they complete the assembly and place the furniture in their home. I believe our Ohio-based call center is one of the best in the industry, and this certification is a demonstration of just how committed we are to providing an outstanding experience for our customers.”
